Customer Service

If you have questions or comments about our website. Email us at info@bellapella.com or you can call us at
(514) 940-2555.

If you're not comfortable ordering online, you can Fax your order at (514) 321-0011.
 

Satisfaction Guarantee

We will gladly accept the return of any unsatisfactory product if returned intact within 15 days of delivery. Once we receive the pre-authorized return, we’ll issue a credit to our website for the initial purchase price. The credit may be used for any item from our website within 3 months of issue and you’re free to select another item(s). Please note that we do not offer credit back to your charge card, and that both the original shipping fees and your return shipping cannot be included in the credit. See the return policy for more informations.
 

Payment options

Bella Pella accepts VISA and MasterCard credit cards. We do not accept cash, cheques or COD for online orders.
 

Prices

Prices on this website are for on-line purchases only. Prices in-store may differ. Prices are subject to change without notice.
 

Shipping

• Bella Pella is proud to offer a variety of delivery options through Canada Post and our clients have the freedom to choose their preferred delivery method during checkout. We deliver exclusively to civic address matching the credit card information.

• We will not deliver to a P.O.Box.
   

Taxes and Duties

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Any customs or duty charges are always the responsibility of the recipient.
 

Return Policy

We are committed to your satisfaction. If you would like to return a product, please call us at 514-940-2555 or email us at info@bellapella.com  to obtain a return authorization number and instructions. Shipping charges are not refundable. Please do not return any items without first contacting our office.

Boxes without authorization # number may be refused at the cost of the shipper.

If you receive an order which was damaged in transit, notification must be done within 48 hours of delivery. Please keep all packaging so that we may successfully file an insurance claim on your behalf.

If you are shipping the items back to us Bella Pella is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.

Privacy

Your personal information shall not be used or disclosed for purposes other than those for which the information was collected, except with your consent or as required or permitted by law.  Bella Pella does not supply personal information for third parties own use, such as by the sale of mailing lists.

Security

Our website uses SSL (Secure Sockets Layer), an industry standard security protocol.  SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is extremely difficult to decipher.
 

Terms of Use

This website is accessible worldwide to anyone with Internet access. Use of Bella Pella.com is subject to the terms and conditions of this statement and all applicable laws and regulations, including laws and regulations governing copyright and trademark. By visiting this site, you accept, without limitation or qualification, all of the terms and conditions as stated in this agreement. Bella Pella.com reserves the right to change these terms and conditions at any time. The changes will appear on this screen. By visiting the site, you agree in advance to accept any changes.

Bella Pella does not offer medical advice, nor is anything contained on its pages intended to constitute professional advice or treatment. Never use cosmetic products on broken or irritated skin without first checking with a doctor. If you experience a rash or irritation, please discontinue use immediately and consult a qualified physician.
 

Ownership and Permitted Use of Bella Pella’s Website